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TBX-FREE™ PROMISE

We are so glad you have taken your first step to quitting smoking. We are so sure you will see results with TBX-FREE™, that we are offering you our TBX-FREE™ promise. If in 30 days of use of TBX-FREE™ as recommended in the instruction booklet included with your order, you do not see improvements, results in helping you calm your urge for cigarettes or if the product does not help you stop smoking, we will offer you a 30 days’ money back guarantee.

To provide you with a trouble-free experience, contact us within 33 days of your order to return for refund or cancel your auto-ship subscription, you must follow the steps listed in the 30 Days Satisfaction Guarantee section.

30 DAYS SATISFACTION GUARANTEE

Thank you so much for choosing Redwood Scientific Technologies’ product. We sincerely hope you will be pleased with your purchase. We are so confident that you will love the product(s) which you have purchased, we are offering a 30 days’ money back satisfaction guarantee.

To provide you with a trouble-free experience, contact us within 33 days of your order to return for refund or cancel your auto-ship subscription, you must follow the steps listed below to ensure prompt credit or cancellation to your account.

  • Step 1: Call customer service team at 800-554-1352 to ask for a Return Merchandise Authorization (RMA). You will have 14 calendar days from the receipt of your RMA to return the product back to the TBX-FREE Processing Center.
  • Step 2: Write the RMA number clearly on the outside of the return package. Return for credit packages without RMA will be refused. (Credit to your account may be refused or denied due to non-receipt of the return product.
  • Step 3: Return the package to:
    TBX-FREE Processing Center
    870 N. Mountain Ave., Ste. 118 Upland, CA 91786
  • * Shipping & handling charges are non-refundable. You will be credited the cost of the product minus shipping and handling of the product(s) to you.
  • * Please return all sealed items and all opened items in their original package for which you are requesting refund.
  • * DO NOT return any items without contacting the customer service team to get an RMA. All returns received without the RMA will result in denied refund.
  • * We will not receive an order back once it’s passed 33 days’ satisfaction guarantee. Orders sent back after the 33 day from the order will not be process for refund credit.
  • * Note: It will be your responsibility to get the product with a RMA returned to TBX for refund credit. We are not responsible for returns lost in transit. Return package and shipping cost are the responsibility of the customer.
  • * Refunds may take up to 5 business days from the receipt of the package into the TBX-FREE processing Center.
  • * Please remember that once the shipment of your order is in transit to you, we will not be able to issue refunds for the shipment without having you return the product as detailed above. We will only be able to cancel your future shipment once the order goes out. Please remember that shipping and handling charges will not be refundable.
  • * Email: support@tbxfree.com or call 800-554-1352 if you have any questions or concerns.

WHILE REDWOOD SCIENTIFIC TECHNOLOGIES, INC. MAY MAKE REASONABLE ATTEMPTS TO ENSURE THAT YOU RECEIVE YOUR PRODUCT, WE ARE NOT RESPONSIBLE IF:

  • the product delivers to an incorrect address supplied by the customer
  • unsuccessful deliver attempts to recipient not present at time of delivery supplied by the customer.
  • Product quality problems arise due to improper handling of the product by customer.

DISCLAIMERS

Our sole maximum liability will not exceed the refund of the product purchase price or the equivalent of delivery of the product purchased. The applicable guarantee must be brought within the allotted time supplied as detailed above or you will have waived all related claims.

Except as expressly stated herein or provided for in writing in the package you received, we expressly disclaim all representations, guarantees, warranties, expressed or implied, of any kind with respect to products sold, including but not limited to, the implied warranties of merchantability and fitness for a purpose.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from jurisdiction to jurisdiction.

LIMITATION OF LIABILITY

You agree that, except as explicitly set forth herein, Redwood Scientific Technologies, Inc., its directors, officers, managers, employees or other representatives shall not be liable for damages related to products sold or the operation, content or use of our sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive and consequential damages, whether in an action in contract related to our products or your access to, and use of, our site or any other hyper-linked third party website, even if we have been advised of, or are aware of, the possibility of such damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

TBX-FREETM is registered with the FDA. TBX-FREETM has not been approved by the FDA to treat any conditions, illnesses or diseases.